Privacy policy
Last updated 4 November 2026
The short version. We collect what we need to run Shank You: your account, your listings, viewings, messages and reviews, and your location only if you allow it. Card payments are handled by Stripe; we only keep the card type and last four digits. We don't sell your information, and golf shops never see who saw their ads. You can ask to see or correct your information at any time, and delete your account yourself in the app or at shankyou.com.au/delete-account.
1. Who we are and what we collect
Shank You Pty Ltd (ACN 703 820 197) runs the Shank You app and website. This policy explains how we handle your personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
| What | Examples | Where it comes from |
|---|---|---|
| Account details | Name and email address. Your password is handled by our login provider (Google Firebase); we never see or keep it | You, when you sign up |
| Profile and listings | Display name, item photos, descriptions, prices, pick-up address | You |
| Golfer profile (optional) | Your answers to the golfer profile questions, used to suggest clubs that suit you | You, only if you choose to answer |
| Viewings and payments | Viewings booked, Bumps and Features bought, card type and last four digits (only if you save a card) | Generated when you book or pay; card payments handled by Stripe |
| Pro Shop details | Shop name, ABN, suburb, ads and their view counts | Golf businesses with a Pro Shop account |
| Messages | In-app messages between buyers and sellers, and notes added to bookings | You |
| Reviews and reports | Star ratings and reviews you leave or receive; no-show reports made by you or about you | You and the other party to a viewing |
| Device and usage data | Device type, app version, IP address, crash logs, pages viewed, and login attempts (to stop people guessing passwords) | Collected automatically |
| Location (only if you allow it) | Approximate location to show nearby listings and to suggest addresses near you when you list an item | Your device |
| Waitlist (before launch) | Email address and whether you want to buy, sell or both | You, on shankyou.com.au |
We don't collect sensitive information (such as health or political views) and we don't need your tax file number.
2. How we use it and who we share it with
We use your information to:
- run your account and show your listings;
- arrange viewings, and show the pick-up address to a buyer once the seller accepts;
- take payments for Bumps, Features and ads, and process refunds;
- suggest clubs that suit you, if you fill in the golfer profile;
- once advertising starts (it isn't running yet), show Sponsored ads from golf stores, matched to your area, the clubs you look at and, if you've filled it in, your golfer profile;
- show reviews, and warn a seller when a buyer has been reported for not turning up to earlier viewings;
- check messages, booking notes, listings, reviews and names for phone numbers, email addresses, links and social media handles, and block them (in messages and notes, until the seller accepts the viewing), so contact stays in the app until both sides have agreed to meet;
- handle reports, prevent fraud and enforce our Terms of Use;
- fix bugs and improve the app; and
- send you service messages and, if you opt in, news about Shank You. You can unsubscribe from marketing at any time.
We share it with:
- The other party to a viewing: your display name and messages. Once a seller accepts a viewing, the buyer sees the pick-up address. Public map pins only show an approximate location, and every item sold from the same address shares one pin, so several listings can't be used to narrow down where you live.
- Stripe: our payment provider, which processes card payments under its own privacy policy.
- Google (Firebase): our login provider (it checks your email and password, and sends password-reset emails), and the host of our website's front page.
- Our cloud hosting provider: runs our server and stores the marketplace database and photos.
- Photon address search (komoot GmbH, Germany), using OpenStreetMap data: when you type a pick-up address, the text you've typed so far and, if you allow location, your approximate location are sent through our server to suggest matching addresses. Your name and account aren't sent.
- Other users: your reviews and the reviews you receive are shown on listings. A no-show report about you is shown to sellers you book with.
- Pro Shops (advertisers), once advertising starts: only totals, such as how many people saw or tapped an ad. Never who saw it, and never your golfer profile.
- Other service providers we use to run the app, such as email and analytics, only as needed for their service.
- Police, regulators or courts, where the law requires or allows it, for example to investigate fraud or stolen goods.
We don't sell your personal information.
Overseas. Stripe, Google and our cloud hosting provider may store and process information outside Australia, including in the United States. The address search service is in Germany. We use providers that protect information to a standard comparable to the Australian Privacy Principles.
3. Security, your rights and contact
Security. Your information is stored on secure cloud servers with access limited to people who need it. Passwords are handled by our login provider and never stored by us. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner (OAIC).
How long we keep it. We keep account information while your account is open. After you close it, we keep transaction records for as long as tax and other laws require (generally 5 years), then delete or de-identify them.
Deleting your account. You can delete your account yourself at any time: in the app (My Locker, then Delete my account) or on our website (shankyou.com.au/delete-account). When you do, we remove your login, name, email, golf profile, saved card and payout details, and your notifications; your listings are taken down and their descriptions and photos deleted, and we remove the text of messages you sent and of reviews you wrote. Viewings you have booked are cancelled and the other person is told. We keep the star ratings of reviews you wrote, because they are part of other people's ratings, and records of payments, which we must keep for tax (generally 5 years); both are kept without your name. If you can't log in, email us from your account's email address and we'll delete it within 30 days.
Your rights. You can:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that's wrong; and
- ask us to delete your account and information, except what we must keep by law.
Email us and we'll respond within 30 days. You can use the app with a display name rather than your full name, but booking a viewing needs working contact details.
Complaints. Contact us first and we'll try to resolve it within 30 days. If you're not satisfied, you can complain to the OAIC at oaic.gov.au.
Changes. We may update this policy and will post the new version in the app and on our website, with the date it took effect.
Contact. Shank You Pty Ltd, admin@shankyou.com.au